Autonomous Customer 2021: Cloudy with a chance of AI’ webinar playback
We had the pleasure of hosting ‘The Autonomous Customer 2021: Cloudy with a chance of AI’ webinar in conjunction with the CCMA and BT's Dr Nicola Millard on the 24th of March at 2pm GMT. This webinar captures how years of change happened in just weeks for contact centres.
Dr Nicola Millard talks through the unique findings of our research, uncovering the unique insights gathered from contact centre customers across 10 different countries and for the first time ever, agents from the UK, US, and India. Nicola also dives into how consumers and agents have coped during the pandemic and what this means for the future of the contact centre.