The Forrester Total Economic Impact™ Of Five9
Enterprises Can Realise A 213% Return on Investment when deploying Five9 Intelligent Cloud Contact Centre from BT
BT’s newest CCaaS provider recently commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study, revealing enterprises deploying Five9 solutions can realise a return on investment (ROI) of 213%.
Forrester interviewed four Five9 enterprise customers in multiple industries to understand the benefits, costs, and risks of moving on-premises contact centres to the cloud and deploying AI solutions. Their experiences were aggregated, and a composite organisation was defined to form the basis for the study. According to Forrester, “The representative interviews and financial analysis found that a composite organisation experiences benefits of $27.58 million over three years versus costs of $8.81 million, adding up to a net present value (NPV) of $18.77 million.”
Evolving customer expectations, the shift to remote work, and staffing challenges don’t have to slow your business. Forrester's Total Economic Impact™ (TEI) Study provides business value justification analysis to help you understand the financial impact of a technology investment.
See how companies benefit from the BT Five9 enterprise-ready cloud platform. Enable hybrid customer service by unifying your workforce across voice, digital, synchronous, and asynchronous channels.
Read how the BT Five9 platform helps businesses save millions by:
- Leveraging intelligent virtual agents for call containment
- Reducing average call handle time by streamlining access to real-time data
- Avoiding downtime with better system reliability
- Improving operational flexibility through enabling remote work
Download the whitepaper using the form on the right. As a teaser, you can download the Forrester Total Economic Impact Infographic
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