In recent years, the rise of cloud computing has driven a significant shift in business strategies. Companies are moving away from trying to be all things to all men, instead placing a greater focus on their core, highest-margin business areas. This shift has led to system rationalisation across organisations, causing businesses to divest from legacy systems and invest in innovative, modern solutions.

Join our webinar on the 2nd of October at 4pm Irish time where we discuss the Power of Partnership. At BT, we understand that our partners are the best at what they do, just as we are the best at what we do. Together, we create a synergy that enhances our mutual success. Join us as we explore the dynamics of successful partnerships and how leveraging a globally recognised partner can propel your business forward. This is an opportunity to learn from industry leaders about the strategic importance of focusing on core competencies while harnessing the strengths and networks of trusted partners.

 

Webinar agenda:

4:00-4:05pm: Welcome and introduction 
MC: Robert Galop, CPaaS Acceleration Alliance

4:05-4:15pm - The future of CX and potential for innovation
Speaker: Dr. Nicola Millard, Principal Innovation Partner, BT
Keynote: Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a positive, people-centred expresso shot to innovation & future strategy. Half social scientist, half technologist, all academic, she uses techniques from a multitude of disciplines to generate data, provocations and stories which can engage & create conversations from the board room, to the front line. Nicola will give research based insights into the effect of modern innovations on CX in a omni-channel world.  No frothy coffee; just solid research.

4:15-4:30pm - Leveraging a globally recognised partner for growth: a fireside chat
Speakers: Stephane Lesenne, Regional Director, Europe, BT and Jake Butterbaugh, Senior Vice President, Global Partner Organisation, Five9 
Keynote:  Stephane and Jake, Senior leaders within their respective organisations, will join forces to discuss just how partnering with a globally recognised entity can accelerate growth. This is an opportunity to learn from industry leaders about the strategic importance of focusing on core competencies while harnessing the strengths and networks of trusted partners.

4:30-4:40pm - The power of partnership: expanding into new markets
Speaker: Vijay Venugopalan, Director of global sales, digital work and customer experience, BT
Keynote: Vijay and his team help many of the world’s leading corporations with our solution-as-a-service offer which includes cloud-based contact centres, network infrastructure and cybersecurity. Vijay will discuss the influence of voice solutions and why partnering with a global provider can enable companies to enter new markets.

4:35-4:45pm - Q&A session and closing remarks: Summary of key takeaways and any next steps or resources for participants.

Register for our exclusive webinar

  • Dr. Nicola Millard

    Principal Innovation Partner, BT

    Nicola is our Principal Innovation Partner. She’s a presenter, writer and researcher on people-centred innovation in customer experience, digital workplace and the future of work within BT.

    In her long & varied career at BT, Nicola has done many jobs, including futurology, research, usability, customer service, marketing, & business consulting. She was involved with a number of BT firsts, including the first application of artificial intelligence into BT's call centres, BT's initial experiments with home working, & helping to develop BT’s “net easy” score, a new way of measuring customer experience. She currently looks at innovation in both employee and customer experience for BT’s large corporate and public sector customers.

    In both 2020 & 2021 she was listed as one of the top 20 UK CX Influencers by Customer Experience Magazine.

  • Stephane Lesenne

    Regional Director, Europe, BT

    As the Regional Enterprise Director for Europe, Stephane leads a sales team that helps the largest global MNCs on their digital transformation journey. He strives to create a high performing sales team that puts both existing and new customers at the centre, while delivering excellence and creating disruptive solutions.

    WIth over 20 years experience in the telecommunication industry Stephane bring with him an extensive knowledge of working with multinational corporations at both board and senior management level.
    Firmly customer centric, Stephane strongly believes in putting the prospect and customer first, understanding their own unique needs. He instills this mentality into his teams while driving innovative efforts, repeated success and uncovering how BT can successfully fit into each customers’ vision for the future.

  • Jake Butterbaugh

    Senior Vice President, Global Partner Organisation, Five9

    Jake Butterbaugh leads the Global Channel Sales team at Five9. He and his team are responsible for building and managing a growing Customer Experience Partner Ecosystem, opening new routes to market, and helping partners expand their practices to jointly take the Customer Experience industry to exciting new heights.

    Jake has nearly 20 years’ experience bringing innovative software solutions to new markets and establishing jointly beneficial partnerships. He is passionate about the role business outcomes focused technologies can play to transform the businesses and lives of Five9's customers and he recognises the opportunities for Five9 as they transition to the next generation of outcome enabling software solutions sales and partnerships.

  • Vijay Venugopalan

    Director of global sales, digital work and customer experience, BT

    Vijay leads a team of contact centre specialists based around the world. His team helps global multinational companies choose the right contact centre solutions to achieve their customer experience business goals.

    His team helps many of the world's leading corporations navigate through their customer experience and employee engagement transformation with our solution-as-a-service offer which includes cloud-based contact centres, network infrastructure and cybersecurity.

    Vijay is passionate about building a high-performance team culture and working with global multinational decision-makers to help them achieve their desired business outcomes.

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