Join us at our breakfast briefing with the CCMA

 

We are hosting an exclusive breakfast event exploring how boosting employee happiness reduces churn and leads to happy customers. We’ll gather on Thursday 20 April at our BT Ireland office in Dublin for an inspiring, info-packed couple of hours. The briefing will begin with networking and breakfast from 9am with the main event beginning at 9:30am.

In partnership with the Customer Contact Management Association (CCMA), our mission for the morning is to send you away with smart, fresh ideas about tools and approaches you can use to create happy and motivated advisors.

Spaces are limited for this exclusive and insightful contact centre event, so register for your place today. 

 

Register here

Introducing our exciting line-up of speakers

  • Ailbhe McDarby

    Head of Digital Workplace & Contact Propositions, BT Ireland

    Event host and MC.

  • Deirdre Tyrrell

    Customer Experience Manager, BT Ireland

    Keynote: Exploring the BT CX journey - How to adopt and cultivate a company-wide CX culture.

  • John O'Connor

    Chief Executive Officer, Deep-Insight

    Keynote: CX in contact centre - a behind-the-scenes case study of a contact centre CX transformation from an experts perspective.

  • Philip Brophy

    Chief Executive Officer, PushMe

    Keynote: Staff Motivation & Performance optimisation - frontline insight on the behavioural science behind staff motivation, performance, and how to retain skilled employees.

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